Technology and Service Delivery

Information and Communication Technologies/ eHealth / telemonitoring

We conduct multiple research projects focused on the role of technology for supporting management of long term conditions (LTCs), including physical and mental health problems.  We have a particular focus on information and communication technologies (ICTs) which are increasingly central to current and future visions of service delivery. 

Broadly, we undertake projects within the remit of eHealth for enhancing health and social care including:

  • Training for self-management
  • Design and delivery of information support
  • Exchange of social support
  • Design and delivery of IT based therapeutic interventions (e.g. CBT)

More specifically, we conduct research on the benefits and problems associated with telemonitoring and remote care interventions (including mHealth, telehealth and telecare services), and the challenges of ensuring such technologies are workable in real life settings.  Our work focuses on:

  • Service users and carers experiences of using remote care services
  • Professional perspectives and experiences of delivering remote care & monitoring
  • Barriers to participation and adoption
  • User based design

Service Delivery and other technologies

We also conduct a number of research projects that are focused on the service delivery of supporting the management of long term conditions (LTCs), including physical and mental health problems.  Many of the projects highlighted in the other research themes will also have a service delivery focus.

Broadly, we undertake projects within the remit of enhancing health service delivery. We have a particular focus on methods of coordinating care between primary care and secondary care. Many of the projects aim to address multiple research questions in the following broad categories:

  • Severity, scope or nature of the problem needs.
  • Services provided: What services are provided?
  • Process of service delivery: How does it work?
  • Service commissioning: What is the process of commissioning services
  • Effectiveness / impact: What impact does this service have? Does this service work more effectively?
  • Cost effectiveness: Is it worth buying this services? Is it cost-effective
  • Acceptability: Will users find the services acceptability/ will they be willing or want to take up the services offered?
  • Satisfaction: Are users, providers and other stakeholders satisfied  with the service?
  • Safety: Will the service do more good than harm?

Recent and  current studies within this theme use a range of methods including high quality randomized controlled trials, cluster randomized controlled trials, longitudinal observational studies  and systematic reviews. We are also experienced in the use of large-scale primary care databases (PCDs) to investigate the effect of QOF incentives on quality of care.

For more information, please contact Dr Caroline Sanders